Microsoft 365Getting Started
What is Microsoft 365?
A plain-language explanation of what Microsoft 365 is, what apps it includes, and how it replaces the old one-time Office purchase.
5 minutes to readRead guide
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Clear, step-by-step guides for the tools you rely on every day. Start with Microsoft 365 today, with more workplace technology collections on the way.
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Microsoft 365 resources
Getting Started
The essentials for getting signed in, set up, and ready to work.
Microsoft 365 Microsoft 365Getting Started
M365 Plans Explained
A simple comparison of Microsoft 365 Business Basic, Standard, Premium, and Apps for Business so you know what your licence includes.
5 minutes to readRead guide
Microsoft 365Getting Started
Logging into M365 (Web)
How to sign in to Microsoft 365 through a web browser at portal.office.com for the first time and every day after.
5 minutesRead guide
Microsoft 365Getting Started
Logging into M365 (Desktop Apps)
How to sign in to the installed Microsoft 365 desktop apps — Outlook, Word, Excel, and others — so they connect to your work account.
10 minutesRead guide
Microsoft 365Getting Started
Installing M365 Apps on Your Computer
Step-by-step instructions for downloading and installing the full Microsoft 365 desktop app suite on a Windows or Mac computer.
20–40 minutes (including download time)Read guide
Microsoft 365Getting Started
Installing M365 Apps on Your Phone
How to set up Outlook, Teams, and OneDrive on an iPhone or Android phone so you can work from your mobile device.
15 minutesRead guide
Microsoft 365 resources
Account & Password
Keep your account secure and get back in quickly when access goes wrong.
Microsoft 365Account & Password
Resetting Your M365 Password
How to reset your own Microsoft 365 password using self-service password reset, without needing to call the helpdesk.
5 minutesRead guide
Microsoft 365Account & Password
What to Do If You're Locked Out
Steps to take when your Microsoft 365 account is locked due to too many failed sign-in attempts or a suspected security risk.
5–15 minutesRead guide
Microsoft 365Account & Password
Setting Up Multi-Factor Authentication (MFA)
How to enrol in Microsoft 365 MFA using the Microsoft Authenticator app so your account has a second layer of protection.
10 minutesRead guide
Microsoft 365Account & Password
Changing Your MFA Method
How to switch your Microsoft 365 MFA verification method between the Authenticator app, an SMS code, or a phone call.
10 minutesRead guide
Microsoft 365Account & Password
Updating Your Profile Picture and Details
How to update your Microsoft 365 profile photo, display name, and contact information so colleagues can find and recognise you.
10 minutesRead guide
Microsoft 365Account & Password
Understanding Password Policy Requirements
A plain-language explanation of Microsoft 365 password complexity rules, expiry periods, and how to choose a password that meets the requirements first time.
5 minutes to readRead guide
Microsoft 365 resources
Outlook & Email
Spend less time managing your inbox and more time on useful work.
Microsoft 365Outlook & Email
Setting Up an Email Signature
How to create and format a professional email signature in both Outlook on the web and the Outlook desktop app.
10 minutesRead guide
Microsoft 365Outlook & Email
Setting Up Automatic Replies (Out of Office)
How to turn on an automatic out-of-office reply in Outlook on the web and the desktop app, including scheduling start and end dates.
5 minutesRead guide
Microsoft 365Outlook & Email
Creating Email Folders and Rules
How to create folders to organise your inbox and set up automatic rules in Outlook so emails are sorted without any effort.
15 minutesRead guide
Microsoft 365Outlook & Email
Recalling or Undoing a Sent Email
How to use Outlook's message recall feature and the undo-send delay to retrieve an email you sent by mistake.
5 minutes to configure; recall takes a few minutesRead guide
Microsoft 365Outlook & Email
Scheduling an Email to Send Later
How to delay delivery of an email in Outlook so it sends automatically at a time you choose — useful for scheduling messages outside working hours.
5 minutesRead guide
Microsoft 365Outlook & Email
Setting Up a Shared Mailbox
How to access a shared team email inbox in Outlook on the web and the desktop app, and how to send email from it.
10 minutesRead guide
Microsoft 365Outlook & Email
Adding a Delegate to Your Mailbox
How to give a colleague delegate access to your Outlook calendar or inbox so they can manage it on your behalf.
10 minutesRead guide
Microsoft 365Outlook & Email
Booking Meeting Rooms in Outlook
How to find, check availability, and book a meeting room resource in Outlook when creating a calendar event.
5 minutesRead guide
Microsoft 365Outlook & Email
Scheduling and Managing Calendar Meetings
How to create meeting invitations in Outlook, check attendee availability, and manage RSVPs.
10 minutesRead guide
Microsoft 365Outlook & Email
Sharing Your Calendar with Colleagues
How to share your Outlook calendar with a colleague and set the right permission level so they can see your availability.
5 minutesRead guide
Microsoft 365Outlook & Email
Managing Junk Mail and Blocked Senders
How to mark emails as junk, block specific senders, and manage your safe senders list in Outlook.
5 minutesRead guide
Microsoft 365Outlook & Email
Recovering Deleted Emails
How to restore deleted emails from the Deleted Items folder and the hidden Recoverable Items folder in Outlook.
5 minutesRead guide
Microsoft 365 resources
OneDrive
Store, share, recover, and sync your work files with confidence.
Microsoft 365OneDrive
What Is OneDrive and How Does It Work?
A plain-language overview of Microsoft OneDrive — your personal cloud storage within Microsoft 365 — and how it keeps your files safe and accessible anywhere.
5 minutes to readRead guide
Microsoft 365OneDrive
Installing and Setting Up OneDrive Sync
How to install the OneDrive sync app and connect it to your work account so your files sync automatically between your computer and the cloud.
15 minutesRead guide
Microsoft 365OneDrive
Understanding OneDrive Sync Icons
What the different OneDrive sync status icons — green tick, blue cloud, spinning arrows, red X — mean on your files and how to respond to them.
5 minutes to readRead guide
Microsoft 365OneDrive
Freeing Up Disk Space with Files On-Demand
How to use OneDrive's Files On-Demand feature to keep files in the cloud but free up local disk space on your computer.
10 minutesRead guide
Microsoft 365OneDrive
Sharing a File or Folder from OneDrive
How to generate a sharing link or send a direct share invitation for a OneDrive file, and how to set the right permissions.
5 minutesRead guide
Microsoft 365OneDrive
Recovering Deleted or Previous File Versions
How to restore a deleted file from the OneDrive Recycle Bin or recover a previous version of a file using version history.
5 minutesRead guide
Microsoft 365OneDrive
Fixing Common OneDrive Sync Errors
How to troubleshoot the most common OneDrive sync problems including stuck syncs, sign-in prompts, and file conflicts.
15 minutesRead guide
Microsoft 365 resources
SharePoint & Teams Collaboration
Make shared work easier, safer, and more organised across your team.
Microsoft 365SharePoint & Teams Collaboration
What Is SharePoint and How Is It Different from OneDrive?
A plain-language explanation of SharePoint — your organisation's shared team file storage — and how it differs from your personal OneDrive.
5 minutes to readRead guide
Microsoft 365SharePoint & Teams Collaboration
Navigating a SharePoint Site
How to find your way around a SharePoint site — locating document libraries, lists, and pages from the navigation menus.
10 minutesRead guide
Microsoft 365SharePoint & Teams Collaboration
Syncing a SharePoint Library to Your Computer
How to add a SharePoint document library to your File Explorer or Finder so you can access team files like a local folder.
10 minutesRead guide
Microsoft 365SharePoint & Teams Collaboration
Understanding Document Version Control
How SharePoint and OneDrive automatically keep older versions of files so you can review or restore previous drafts.
5 minutes to read, 5 minutes to practiseRead guide
Microsoft 365SharePoint & Teams Collaboration
Co-Authoring a Document in Real Time
How to edit a Word or Excel file at the same time as a colleague using Microsoft 365's real-time co-authoring feature.
5 minutesRead guide
Microsoft 365SharePoint & Teams Collaboration
Checking Files In and Out
When and how to check out a SharePoint document to prevent others from editing it at the same time, and how to check it back in when done.
5 minutesRead guide
Microsoft 365SharePoint & Teams Collaboration
Setting Permissions on a Folder or Site
How to control who can view or edit a specific folder or SharePoint site, and how to grant or remove access for individuals.
15 minutesRead guide
Microsoft 365SharePoint & Teams Collaboration
Finding and Restoring Files from the Recycle Bin
How to restore deleted files and folders from a SharePoint site's Recycle Bin before they are permanently removed.
5 minutesRead guide
Microsoft 365 resources
Microsoft Teams
Stay connected in chat, meetings, channels, and calls.
Microsoft 365Microsoft Teams
Getting Started with Microsoft Teams
An introduction to Microsoft Teams — how to navigate chats, channels, and calls so you can start using it for everyday work communication.
15 minutesRead guide
Microsoft 365Microsoft Teams
Joining and Hosting a Teams Meeting
How to join an existing Teams meeting from a calendar invite, and how to host your own meeting with screen sharing.
10 minutesRead guide
Microsoft 365Microsoft Teams
Sharing Files in a Teams Channel
How to share files in a Teams channel and understand that channel files are stored in SharePoint behind the scenes.
10 minutesRead guide
Microsoft 365Microsoft Teams
Setting Your Teams Status and Notifications
How to set your availability status in Teams and control notification settings so you stay focused without missing important messages.
10 minutesRead guide
Microsoft 365Microsoft Teams
Recording a Teams Meeting and Finding the Recording
How to record a Teams meeting and where to find the recording afterwards so you can share or review it.
5 minutesRead guide
Microsoft 365Microsoft Teams
Using Teams Chat vs Channels vs Email
A practical guide to choosing between Teams Chat, a Teams channel post, and email for different types of work communication.
5 minutes to readRead guide
Microsoft 365 resources
Security & Good Practice
Recognise risks and protect your work, your devices, and your organisation.
Microsoft 365Security & Good Practice
Recognizing and Reporting Phishing Emails
How to spot a phishing email, what to do if you receive one, and how to report it using Outlook's built-in report button.
10 minutesRead guide
Microsoft 365Security & Good Practice
Understanding Sensitivity Labels
What Microsoft 365 sensitivity labels like 'Confidential' and 'Internal Only' mean, when to apply them, and how they protect your documents.
10 minutes to readRead guide
Microsoft 365Security & Good Practice
Safely Sharing Files with People Outside the Company
How to share a file securely with an external person using Microsoft 365, including what permissions to set and what to avoid.
10 minutesRead guide
Microsoft 365Security & Good Practice
Signing Out of Shared or Public Devices
How to fully sign out of your Microsoft 365 account on a shared computer, public terminal, or borrowed device to protect your account.
5 minutesRead guide
Microsoft 365Security & Good Practice
Keeping Your Devices Compliant (Intune Basics)
What to do when Microsoft 365 or your device shows a compliance warning from Intune, and why device compliance matters for security.
10–20 minutes (varies by action required)Read guide
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