Account & Password
Updating Your Profile Picture and Details
This guide shows you how to add or update your profile picture and personal details in Microsoft 365, which appear across Outlook, Teams, and SharePoint.
Time needed
10 minutes
Platform
Microsoft 365
Guide steps
3 clear sections
Before you begin
You must be signed in to Microsoft 365. Note: your display name and some contact details may be managed by your IT team and locked from self-editing — contact the helpdesk if a field is greyed out.
Follow along
Step-by-step guide
Update your profile picture
- Instruction 1: Open a browser and go to portal.office.com. Sign in if needed.
- Instruction 2: Click your profile picture or initials in the top-right corner of the page.
- Instruction 3: Click on the camera icon or the circular photo area to open the photo upload option.
- Instruction 4: Click Upload a new photo.
- Instruction 5: Choose a clear, professional headshot photo from your computer (JPG or PNG, ideally at least 200×200 pixels). Click Open to upload it.
- Instruction 6: Drag to adjust the crop, then click Apply or Save.
- Instruction 7: Your new photo will appear across Outlook, Teams, and other M365 apps within a few minutes. It may take up to 24 hours to refresh everywhere.
Action map
Update your profile picture
- 01
Open a browser and go to portal.office.com. Sign in if needed.
- 02
Click your profile picture or initials in the top-right corner of the page.
- 03
Click on the camera icon or the circular photo area to open the photo upload option.
Visual guide
Use this visual action map alongside the written instructions above.
Open Microsoft account security help for Updating Your Profile Picture and DetailsUpdate your contact details in My Account
- Instruction 1: Go to myaccount.microsoft.com in your browser. Sign in if needed.
- Instruction 2: Click Personal info in the left menu.
- Instruction 3: Here you can view and, where allowed, edit your display name, job title, office location, and contact number.
- Instruction 4: Click Edit next to the field you want to change, make your update, and click Save.
- Instruction 5: If a field is locked (greyed out), it is managed by your IT administrator. Contact the helpdesk to request the change.
Update your Teams profile status
- Instruction 1: Open Microsoft Teams.
- Instruction 2: Click your profile picture in the top-right corner.
- Instruction 3: Click Edit profile to update your display name, job title, or profile photo from within Teams.
- Instruction 4: Your Teams profile photo and the M365 profile photo are linked — changing one updates the other.
Quick fixes
Troubleshooting
My photo uploaded but still shows the old one in Teams or Outlook
Profile pictures can take up to 24 hours to sync across all apps. Try signing out and back in to Teams and Outlook, or wait until the next working day for the change to fully propagate.
The Edit option is missing for my name or job title
These fields are likely managed centrally by your IT team in Active Directory or Entra ID. Submit a request to the helpdesk with the correct details you want displayed.
Still need a hand?
Our support team can help with Microsoft 365.
Tell us where you got stuck and what you see on screen.