Operating dermatology clinics across New Zealand demands seamless connectivity, consistent security, and zero tolerance for downtime. Here's how Optimyze keeps Skin Institute's patient-facing technology running at every location.
Key takeaways
- 1Centralised Microsoft 365 tenant with clinic-level access controls
- 2SentinelOne endpoint protection on all clinical and admin devices
- 3Network Infrastructure Maintenance across all sites
- 4Microsoft 365 Cloud Backup for patient correspondence and clinical records
- 524/7 monitoring via Optimyze Security Operations Centre
Skin Institute is one of New Zealand's leading dermatology and skin health providers, with clinics operating across Auckland, Wellington, Christchurch and beyond. From routine skin checks to advanced treatments, the organisation relies on consistent, secure technology at every patient touchpoint.
The Challenge
Managing IT across a multi-site healthcare network creates compounding complexity. Each clinic needs reliable connectivity, secure access to patient records, and endpoint protection — all managed centrally without on-site IT staff at every location. Previous ad-hoc IT arrangements meant inconsistent security standards and slow response times when issues arose.
What Optimyze Delivered
Optimyze designed a centralised managed IT model that delivers consistent standards across every Skin Institute clinic:
- Centralised Microsoft 365 tenant with clinic-level access controls
- SentinelOne endpoint protection on all clinical and admin devices
- Network Infrastructure Maintenance across all sites
- Microsoft 365 Cloud Backup for patient correspondence and clinical records
- 24/7 monitoring via Optimyze Security Operations Centre
- Health Information Privacy Code compliance programme
- Single helpdesk number for all clinic staff — 15-minute response SLA
The Outcome
Skin Institute clinic staff now have a single IT support contact across every location. Security standards are consistent, monitored continuously, and documented for regulatory purposes. New clinic locations can be onboarded to the standard IT environment in days rather than weeks.
"Before Optimyze, every clinic did things slightly differently. Now we have one standard, one helpdesk, and one less thing to worry about."
