Endpoint Analytics in Intune provides insights into device boot performance, application reliability, and user experience scores. Here's how MSPs use it to proactively resolve performance issues.
Key takeaways
- 1Startup performance — time from power-on to desktop, broken down into BIOS, disk, GPO, and app phases. Identifies slow-booting devices and root causes.
- 2Application reliability — crash rates and hang rates for installed applications, helping identify unstable software
- 3User experience score — composite score combining startup performance, sign-in performance, and application reliability into a single number per device
- 4Battery health — for laptop devices, estimated battery capacity vs new (helps identify devices needing battery replacement before they die unexpectedly)
- 5Hardware readiness for Windows 11 — identifies which devices in the fleet meet Windows 11 hardware requirements
Intune Endpoint Analytics is a feature within the Microsoft Intune admin centre that provides data-driven insights into device performance and user experience. Rather than waiting for users to complain about slow machines, Endpoint Analytics gives MSPs visibility into performance issues before they become helpdesk tickets.
Key metrics
- Startup performance — time from power-on to desktop, broken down into BIOS, disk, GPO, and app phases. Identifies slow-booting devices and root causes.
- Application reliability — crash rates and hang rates for installed applications, helping identify unstable software
- User experience score — composite score combining startup performance, sign-in performance, and application reliability into a single number per device
- Battery health — for laptop devices, estimated battery capacity vs new (helps identify devices needing battery replacement before they die unexpectedly)
- Hardware readiness for Windows 11 — identifies which devices in the fleet meet Windows 11 hardware requirements
Proactive support value
Endpoint Analytics enables proactive support — the MSP identifies a device with a startup time of 5+ minutes, contacts the user before they complain, and resolves the issue (often a disk performance problem or a problematic startup application) remotely. From the user's perspective, their machine mysteriously improves on its own. From the MSP's perspective, a helpdesk ticket was prevented.
How Optimyze uses Endpoint Analytics
Optimyze reviews Endpoint Analytics data monthly for all managed clients. Devices in the bottom quartile of user experience score receive proactive attention. The hardware readiness report informs our device lifecycle recommendations — helping clients plan refresh cycles before device performance impacts productivity.
