Travel agencies operate across hundreds of locations with distributed teams, booking platforms, and customer data. Optimyze helps Helloworld Travel NZ keep that network secure and connected.
Key takeaways
- 1Standardised Microsoft 365 environment across the NZ network
- 2Endpoint Security Software (EDR) deployed at all agent locations
- 3Network Infrastructure Maintenance ensuring reliable booking platform access
- 4Password Manager rollout across agent network
- 5Cloud Backup for customer records and operational data
Helloworld Travel is one of Australasia's most recognised travel brands, with a network of agents and agencies serving New Zealand travellers. Operating at scale across a distributed network requires consistent technology standards, secure handling of customer payment data, and reliable connectivity at every location.
The Challenge
A distributed travel agency network creates significant IT complexity. Each location may have different hardware, different connectivity, and different security configurations. Customer payment and personal data held across the network creates compliance obligations under both the NZ Privacy Act and payment card industry standards.
What Optimyze Delivered
- Standardised Microsoft 365 environment across the NZ network
- Endpoint Security Software (EDR) deployed at all agent locations
- Network Infrastructure Maintenance ensuring reliable booking platform access
- Password Manager rollout across agent network
- Cloud Backup for customer records and operational data
- Identity and Access Management with location-based controls
- Cyber awareness training for agent staff
The Outcome
Helloworld Travel NZ agents work from a consistent, secure platform across all locations. Customer data is protected, connectivity is reliable, and the Optimyze helpdesk provides fast support for any agent experiencing an issue during business hours.
"Our agents need to focus on booking amazing trips, not dealing with IT. Optimyze makes that possible."